What happens when I come to SMART?
Our goal is to help you achieve yours but it can be hard to take that first step towards getting help.
Taking the first step
There are a few ways you can get in contact with SMART. Whichever way suits you best:
Give us a call or send us an email
You are welcome to call or email us anytime to make an appointment or just ask any questions you might have.
Talk to us on SMART Chat
We have staff available to live chat online every night from 6pm – 11pm.
Come to a drop-in
We run regular drop-ins that give you a chance to have a look around. You can pop in without an appointment, have a cuppa, and get some information about what help is available at your local service. If you want to, you can also chat to one of our volunteers or support workers.
Ask your GP to help you
If you feel you need some extra help to make the first step, you can ask your GP to refer you to our services. They can help you to get an appointment.
Get a friend or family member to help you
You don’t have to do this alone! Ask someone you trust to come with you or make the first phone call for you if that helps.
Whatever works for you.
What happens when you begin to work with SMART?
Assessing what help you need
First of all you will meet with a SMART worker to have an assessment. This is our opportunity to find out from you what you want to change and what support you may need to do this.
Setting your goals
You will work with a SMART Worker to decide what goals you want to set yourself and how we can support you to meet them. Whether you hope to cut down, stay safe or stop using, we will work at a pace you are comfortable with.
It is important that you feel comfortable to talk to us. We will talk about lots of areas of your life. We know that this can be difficult for you, but we do our best to make you feel safe, and our staff will always try to be empathic and will not judge you.
What will we want to know about you?
As well as asking general information about you, we will need talk about your drug and alcohol use now, and in the past. We will also discuss the reasons you are using substances.
We know these can be difficult conversations, but any information you share with us will be kept confidential within the service and only used to help you achieve your goals. If you’d like to know more about our Confidentiality Policy you can read it here.
What happens next?
Your SMART worker will talk to you about all the different groups and programmes we have on offer. It’s up to you to decide what you will attend, but the more you do, the more progress you’ll make, and the more we can help!
Some of the things on offer might include:
- One-to-one sessions with your own SMART worker,
- Support of a Volunteer Mentor,
- A wide variety of group support,
- Activities like cooking, art and gardening to keep you busy and help you learn new skills
- Coordinating our support with partner agencies
We try to be as creative as we can to help you reach your goals in a way that suits you