How to tell us about your concerns, complaints or compliments

At SMART we:

• Continually strive to improve our services;
• Want to hear about your concerns, compliments and complaints; and
• Seek to resolve complaints as soon as possible.

Who can make a comment, compliment or complaint?

The SMART concerns, complaints and compliments procedure is open to:

• Service users
• Former service users
• Friends, family and carers of service users.

You can feedback on the following issues:

• The standard of service provided by SMART.
• The behaviour of SMART employees.

To make a comment, compliment or complaint:

• Fill in a green 'concerns, complaints  or compliments' form and give to your worker or local service manager
• fill in our online feedback form below
• Or email your comments to director@smartcjs.org.uk 

For more information, please see the attached concerns, complaints  or compliments' form.

If you do not feel confident approaching SMART about a complaint or feel you need help in putting your complaint forward, you can ask to speak to your local advocacy service.