Tell us how you think we are doing

At SMART we:

• Continually strive to improve our services;
• Want to hear about your concerns, compliments and complaints; and
• Seek to resolve complaints as soon as possible.

How to feedback to us about our services:

At any time you can:

• Speak directly to your worker or their service mangager
• You can also give feedback via our Concerns, Complaints or Compliments process.

When you leave our services you can:

• Fill in an Exit Questionnaire to help us know what we do well and need to work on

If you do not feel confident approaching SMART about a complaint or feel you need help in putting your commments forward, you can ask to speak to your local advocacy service.